Refund Policy

Photo books are custom-printed to the layout you create, so they cannot be resold and are non-refundable once production begins.

Cancel before production: you can cancel a book order any time before it enters production by emailing books@cogo.travel with your order id. We'll refund the full amount to the original payment method within 5–10 business days. Once an order is "Printing" or later in the app, it can no longer be cancelled.

Damaged or defective books: if your book arrives damaged, with print defects, or missing pages, email books@cogo.travel with photos within 14 days of delivery. We'll reprint and reship a replacement at no charge.

Lost or undelivered packages: if tracking shows your book as undelivered after the carrier's estimated window has passed, contact us and we'll work with the carrier and our print partner to resolve.

Address mistakes: shipping address is captured at checkout. We can't intercept packages once they've shipped. If a package is returned to sender because of an incorrect address you provided, we'll cover one reshipment at our cost; additional reships are billed at the shipping rate.

CoGo Pro subscriptions can be cancelled any time from your account settings. Cancellations take effect at the end of the current billing period — no partial refunds for unused time within a paid period. Annual plans paid up-front are refundable for 14 days from the date of the most recent renewal if no Pro feature has been used in that window.

Email books@cogo.travel (orders) or hello@cogo.travel (subscriptions) with your order id or account email. We respond within one business day.

Nothing in this policy limits any statutory consumer rights you may have under the laws of your jurisdiction (for example, the UK Consumer Rights Act or the EU Consumer Rights Directive).